If you place an order with us and choose to cancel for whatever reason, we retain 50%, the cost of our nonrefundable deposit, as a restocking fee for the time the animal could have remained on the website, as well as the employees time for the care for that animal since the purchase. Temperament is dependent on many variables and the temperament and disposition is not guaranteed. If any health issues arise, or the animal is not as described, we must be informed within 24 hours and we will work with you to help resolve the issue. (Dead Upon Arrival) please contact us within one hour of delivery with a photograph of the packaging and the deceased animal. New England Reptile Distributors offers a live arrival guarantee. By clicking to agree to the terms of this purchase and sale agreement, you agree that any turtle or tortoise purchased will be used for educational and/or scientific purposes.
Purchases of Turtles and Tortoises Turtles and Tortoises are sold for scientific and/or educational purposes only. New England Reptile Distributors is not responsible for your failure to abide by those regulations. Please be aware of your local, state, and federal requirements regarding animal ownership. Return shipping will be at the buyer’s expense. If the animal is not as described you must contact us within 24 hours and a satisfactory replacement or refund will be issued. The seller agrees that the animal(s) being purchased are exactly as represented in color, pattern, size, and sex. Specifies any terms which have not been overridden by this Seller's stated policy.Live Animal Purchase and Sales Agreement and Terms of Service All animals purchased are guaranteed to be healthy, feeding consistently, and sexed within specification. * Payment Plans are available! Inquire for details.Ģ5% deposit/of final total is nonrefundable if buyer should back out. We do not ship during significant holidays or if we are notified of potential Fed-Ex delays. We do not ship in weather conditions that are below 38 degrees F or warmer than 94 degrees F. Shipping - Animals will be shipped overnight via Fed-Ex to either recipients residence or Fed-Ex hub weather permitting.
We also accept PayPal, Zelle, Cash App, Venmo and most other digital payment methods at our discretion. Payment - Payments are made via Square payment link or invoice. Why? This prevents animals being left in unfit conditions for any duration of time, such as being left in the sun or out in the cold. We try our best to accurately sex animals to the best of our abilities, but do not guarantee the sex of any animal unless explicitly stated.Īrrival - Any health issues or DOAs must be reported to us within 2 hours of Fed-Ex stated arrival (This is noted on Fed-Ex tracking), with pictures and video. Animals that arrive as DOAs (Dead on Arrival) will be given the option for a replacement animal of equal value or refund. We guarantee live arrival on all animals.
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